Monday, December 10, 2007

Women and cars

I bought a new car last month from Bob Baker Volkswagen in Carlsbad and it is supposed to be "certified." I have now brought it into the shop 7 times. The first time was because the guy who installed the alarm did a crappy job and the alarm light it kept blinking even while I was driving. Talk about distracting! So, I took it back, they couldn't fix it during that appointment time, so I had to make another.

In the meantime, my air conditioner started making this noise like when you computer is working really hard. The noise would stop and I would be like, "Oh, is the noise gone?" I'd sit in my car and try to listen for the noise. But the noise just kept coming back. I took it in once, they said they fixed it; the minute I got back into the car, the noise came back on. So, I had to take it back again for a new diagnosis. They told me they would have to take the entire dashboard apart and replace the fan motor. So, I made another appointment for this. In the meantime, my passenger seat heater went out, so I asked if they could: replace the fan motor, the alarm, and the seat heater at the same time. "Sure," they said. Well, they fixed the annoying noise, but nothing else. So, I made another appointment. At that appointment, they only fixed the seat, not the alarm. And, they didn't even put the seat back together. They left bolts and seat parts in the backseat! They are still back there! I don't even know what they are for. Hopefully whoever rides in my passenger seat doesn't end up attached to the seat flying out of the front window!

Now, I have been very nice and patient. I have talked to the service manager and complaigned in a professional manner. My husband, however, is sick of this. So, he called and complaigned in a not-so-nice manner. After all of MY trouble, now they are calling and KISSING HIS BUTT! What about my butt? My butt needs some kissing. I know my car is under warranty, but I want some retribution or at least some major brown nosing. Why does he get it all? Don't you kill more flies with honey? Or do you only kill more flies if you are a man?

Grant bought a new truck with me (see previous post). I did all the negotiating and they had to get the manager to come over because I wasn't going for what the salesman was saying. He walks over and shakes GRANT'S hand and doesn't even shake mine or say hello! I should have walked out, but I was nice and ultimately got what I wanted. But, talk about rude. To make it up, I inisisted on being first on the loan documents, which really screwed up their blue and pink color coding system. Hah! The finance guy had to keep printing out new contracts. Take that!!!!

Now, I am no car expert, but I do expect the same type of treatment as a man, especially when it comes to financing and simple things like taking your car in for repairs. Is that too much to ask? Apparently for the morons over at Mossey Nissan and Bob Baker it is.

3 comments:

Salt H2O said...

I've TOTALLY experienced this, to the point of anger. I blogged about it too! Do you think it's just a coinsidence that we had this experience with VW dealerships?

However, I've now used this as a tactic to not deal with anything, at all, ever- something's broken, I ask Brent to take care of it, becuase it's 'man's work'- we need to call for repairs, Brent does it. I've used it to my advantage in taking less responsibility.

Anonymous said...

Not long ago, many people thought when they bought a foreign can they were getting better quality... Hmmm. Perhaps we've reached some sort of parity.

cherylrobin said...

Yes, Kory, sometimes ignorance is bliss! :)